Helping you find calm in the chaos
Are you drowning in to-do lists, missed deadlines or admin that eats up your day? Perhaps you want to free up time to focus on growing your business?
Whether you're a busy entrepreneur or an individual who wants to free up more time, Hidden Gem can help by providing top-rated virtual assistant services in the UK and worldwide.
UK Virtual Assistant for Small Businesses and Busy Individuals
Running a business or managing a busy life can be demanding, but you don’t have to do it all alone.
Hidden Gem is a highly rated Virtual Assistant in the UK with over two decades of experience, offering flexible, remote PA support for small businesses and individuals who want to save time and stay organised.
From business administration and lifestyle management to travel bookings, decluttering, and reorganisation, you can count on Hidden Gem to take care of the details, so you can focus on what truly matters.
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We carry out a variety of business tasks, for individuals, charities and businesses.
Ranging from Newsletter creation and management to website and back of house booking system admin, as well as expenses and invoicing, event organisation, email and diary management, we’ve got you covered.
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Would you like to concentrate on relaxing and enjoying your downtime at home?
We can help take away the tasks that consume so much of your leisure time, such as car insurance and tax renewal, insurance or energy contract research and renewal, shopping, restaurant and theatre bookings, and so much more!
Learn More
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Do you want more space? Have you been meaning to sort out the spare room or office but haven't had the time or enthusiasm? We can help.
We offer decluttering, reorganization, and downsizing services to transform your space and make it more functional.
You never know what treasures you might find tucked away in cupboards or boxes you haven’t looked at in years!
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Do you need ad-hoc help, but don’t require ongoing virtual assistant services?
We offer tailored "Power Hours" designed to provide you with focused support exactly when you need it.
Why choose Hidden Gem
In a world of generic virtual assistant services, Hidden Gem PA offers something different: dedicated, personalised support that feels like an extension of your business, not just another outsourced service.
Experienced & Discreet
25+ years of executive-level support across a variety of industries.
Fully Remote
Wherever you are, Hidden Gem is just a message or phone call away.
Improved Work-Life Balance
Stay focused on what matters most and reclaim your family time.
Flexible Hours
Flexible support on demand, without the cost of a full-time hire.
No Fuss, Just Results
Clear communication and reliable service delivery every time.
Tech Savvy
Prompt and proactive; confident with modern platforms and apps.
Your life, streamlined
I’m Gemma Lane, Director of Hidden Gem, founded in 2018. With over 25 years of experience in administration and support, I’ve built Hidden Gem to offer reliable, high-quality online personal assistance to businesses that need an extra pair of hands.
Today, I work across a wide range of industries, providing essential online virtual assistant support to individuals and small to medium-sized businesses looking to free up their time and stay organised.
Virtual Assistant FAQs
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A virtual assistant (VA) is a remote professional who provides administrative, organisational, or creative support to individuals and businesses—helping you save time and stay on top of tasks.
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I can support you with email and calendar management, travel planning, invoicing, research, document formatting, social media scheduling, and general admin. I also offer life admin support like booking appointments, sorting bills, or managing online orders.
Find out more about my virtual assistant services.
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Yes, I’m based in the UK and work remotely with clients across the UK and internationally. I operate on GMT/BST and am familiar with UK systems, culture, and time zones.
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Both. I support small business owners, freelancers, executives, busy professionals, families, and anyone who needs reliable help with day-to-day admin.
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I offer flexible pricing—whether you need ad-hoc help, hourly support, or a monthly retainer. We can tailor a plan that fits your needs and budget.
Wondering if a virtual assistant is right for you?
Do you feel overwhelmed?
Are you working all hours of the day?
Are mundane and repetitive tasks eating away at your time?
Are there tasks that fall outside of your skillset or ones you just dislike doing?
Would having support help you achieve short and long-term objectives more effectively?
If you answered 'yes' to any of these questions, please get in touch with Gemma to book a complimentary discovery call.