Privacy Policy

Privacy Policy
Effective Date: 29 April 2025

Welcome to Hidden Gem PA, Your Virtual PA Ltd. We are committed to protecting your personal information and your right to privacy. This Privacy Policy explains how we collect, use, and protect your personal data when you use our website https://www.hiddengempa.co.uk or our services.

By using our website or services, you agree to the terms of this Privacy Policy.

1. Who We Are

Hidden Gem, Your Virtual PA Ltd provides personal assistant services mainly across the UK but also worldwide.

Our website is operated by Hidden Gem Your Virtual PA Ltd, based in the United Kingdom.

2. What Information We Collect

We may collect and process the following types of personal information:

- Contact details: such as your name, email address
Booking information: details about the services you are requesting.
- Website usage: including your IP address, browser type, and pages you visit (via cookies and analytics tools).

3. How We Use Your Information

We use your personal data to:

- Respond to enquiries and provide our personal assistant services.
- Manage bookings and communicate with you.
- Send invoices and process payments.
Improve our website and enhance the customer experience.
- Send occasional updates or offers (if you opt in).

We will only use your data when we have a lawful basis to do so, such as to perform a contract, comply with a legal obligation, or with your consent.

4. Sharing Your Information

We do not sell, rent, or trade your personal information. We may share your data with:

- Service providers: who help us deliver our services (e.g., payment processors, email platforms).
- Legal authorities: if required to comply with laws or regulations.

All third parties are required to keep your data secure and to use it only in accordance with our instructions.

5. Cookies

Our website uses cookies to enhance user experience and gather anonymous analytics data. You can manage or disable cookies through your browser settings.

6. Data Security

We take your privacy seriously and use appropriate measures to protect your data from unauthorised access, alteration, or loss.

7. Your Rights

You have the right to:

- Access the personal data we hold about you.
- Request correction or deletion of your data.
- Withdraw consent for marketing at any time.
- Lodge a complaint with the Information Commissioner’s Office (ICO).

To exercise any of your rights, contact us at gemma@hiddengempa.co.uk

8. How Long We Keep Your Data

We retain personal data only for as long as necessary to fulfil the purposes we collected it for, including for legal or tax obligations.

9. Contact Us

If you have any questions about this Privacy Policy or how we handle your data, please get in touch:

Email: gemma@hiddengempa.co.uk
Website: https://www.hiddengempa.co.uk

10. Changes to This Policy

We may update this Privacy Policy from time to time. Any changes will be posted on this page with a revised effective date.